Obtaining the support of an organisation's supply base and convincing them of the advantages (to all parties) of an electronic business document exchange service, is vital to the success of any project. Our experienced team assist customers in producing the necessary collateral to deliver to the supply base.
Using a range of proven deployment tools - including the online beX On Board supplier provisioning portal - and drawing upon the lessons learned over dozens of successful 'roll-outs', our Deployment Services Team ensures maximum take-up in the shortest time frames.
Burns supports its customers throughout the regions they deploy. We offer multilingual support and provide on line logging and tracking facilities via our online beXDirect support portal. 99.5% of our calls are resolved within our agreed Service Level Agreements, and full management information is provided. Our client relations team support our customers through their defined testing periods, and ensure that our customer base is continually informed and updated with regards any major releases, enhancements and roll outs.
Crucial to the implementation of a file-based integration, is the selection and accurate mapping of suitable file formats. Our document mapping specialists assist customers in identifying the most appropriate formats and then work with the customer to successfully map into the internal beX formats. The same specialists also assist integrated suppliers with the structuring and mapping of their data to accommodate the specific requirements of the customer
Integration to the beX platform is usually achieved using file-based interfaces. Experience has shown that this represents the cleanest and quickest means of integrating a customer's back-office systems with beX.
As well as being relatively quick to implement, file-based integration is the least invasive for the customer. Our integration management services assist customers in setting up and testing the communications infrastructure and selecting the most appropriate file formats.